Refund Policy

At PADEL CAPTUR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Items marked as final sale

• Used or damaged products caused by misuse

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing typically takes 5–10 business days, depending on your payment provider.

Return Shipping

If the return is due to our error (incorrect or defective item), we will cover the return shipping cost.

For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the Contact Us page on our website.